Premium FAQ
Billing, cutoffs, pause rules, and pickup vs delivery.
How does Premium billing work?+
Premium is a separate membership. Pay monthly, every 6 months, or yearly ($15/mo equivalent on prepaid). Meal discounts and free shipping unlock after payment is confirmed. You still pay for meals at checkout each week.
What’s the difference between Premium and a free account?+
A free account gives you portal access, order history, and optional recurring at checkout. Premium adds meal discounts based on how many qualifying meals you order, plus free shipping.
Can I pause or cancel?+
Skip a week anytime by not placing an order before cutoff. Update preferences in your account when your schedule changes.
What’s the weekly cutoff?+
Order cutoffs follow Squatch’s Monday and Thursday delivery schedule: Saturday 11 PM for Monday, Tuesday 11 PM for Thursday.
Do I have to commit to a fixed number of meals?+
No. Build your cart each week. Premium savings scale with qualifying meals in that order. Recurring is optional at checkout.
Gym pickup vs home delivery?+
Pick home delivery across Houston metro zones or gym pickup at partner locations. You set the preference during onboarding and can change it later.
Where do I join Premium?+
Right here on this page. Choose a billing cadence, create your account (or continue if you already have one), then confirm Premium billing. Shopping stays cart-first on the menu.